Term and Conditions
Please read Carefully
Terms & Conditions
RESERVATION
Upon confirming a booking, the management will email a reservation confirmation and request the deposit to be paid within 3 business days in order to secure the booking. All villas are handled on a first come first serve basis with a reservation deposit.
PAYMENTS
A non refundable deposit of 50% is required by bank transfer, credit card or cash to confirm a reservation, which is confirmed with a copy of the bank transfer from the client e-mailed to Geria Bali within 3 (three) business days. If a deposit is not received in time it will release booking automatically.
Final payment is required at least upon arrival ; 30 days (low season), 45 days (high season) prior to the guests arrival by bank transfer, credit card or in cash.
If the reservation is made less than 30 days before arrival, full payment is required to secure the booking.
We accept payment only in USD (US Dollar) or IDR (Rupiah).
CANCELLATION POLICY
In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:
MINIMUM STAYS, CHECK-IN AND CHECK- OUT TIMES, AND RENTAL RATES
The minimum stay is 3 nights in low and high season, and 5 nights in peak season.
Check in time is from 3 pm and check-out time is before 12 noon.
A late check out can be reserved at 50% of the daily rate, subject to availability. Rental rates vary according to the season and are subject to change without notice;
the customer is advised to check the applicable rates on our website before making a booking.
Please do advise Geria Bali of any changes to the Guest´s schedule so every effort can be made to accommodate them.
SECURITY DEPOSIT
A security deposit may be payable directly to the Villa Manager immediately upon arrival at the villa. The standard security deposit required for each villa is stated in the Invoice/Booking confirmation; however the management has the right to impose different requirements on a case-by-case basis. Access to the Property may be refused if security deposit is not paid in full. When the security deposit is required to be paid in cash, or when a non-standard security deposit applies, Geria Bali will inform the Guest in advance of the amount payable and any other conditions.
The security deposit will normally be refunded at the end of the rental period, after deducting:
all additional expenses incurred on the Guest´s behalf (e.g. additional charges for goods, services and staff which have not been directly paid by the Guest, and telephone and transport charges, if applicable) and the cost of replacement or repair for any loss or damage to the villa or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to the Guest´s departure, the management is entitled to withhold a reasonable estimate from the Guest´s security deposit, and will return any balance to the Guest as soon as possible after the actual cost has been determined.
Privacy & Policy
ACCESS
The Property and its facilities are available for the Guest´s full enjoyment during the Rental Period. However the Villa Manager, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property for these purposes.
NUMBER OF GUESTS
The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher, unless specifically authorized in writing. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed unless agreed in writing in advance.
INSURANCE
Each guest is advised to have travel insurance, for the unlikely event of an illness, accident, loss of personal items or other travel contingencies that may happen during a stay in Bali.
For loss of personal items most insurance policies require a police report that states there was a sign of a break in. A police report can only be obtained by having police come to the villa and meet in person. Guests are advised to keep all personal items inside locked rooms when they are not in the villa and no valuable items should be left in the open areas of the villa.
CONDUCT AND DUE CARE
Properties are generally located in quiet residential neighborhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately.
Loud music, noisy parties are strictly prohibited after 22:00 and on special days follow local authorities regulations base on particular social/religious rules applicable in property location. Parties with number of participants more than 150% exceed normal villa capacity are allowed only by the written confirmation issued by the Geria Bali.
Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking is generally prohibited unless stated otherwise in the booking confirmation or reservation voucher.
The Guest is responsible for the behaviour of the guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owners Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund.
In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Propertys facilities.
COMPLAINTS
Every attempt will be made for the Guest to have an enjoyable stay. If the Guest should have a problem during the Rental Period, please inform the Villa Manager immediately who will endeavor to put things right. Should the Villa Manager not address the Guests problem satisfactorily, please contact Geria Bali promptly. In order for the Guests complaint to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, Geria Bali will assume that the Property was to the Guests satisfaction and no complaint will be entertained.
PROVISIONS
Self-catering accommodations require that the Guest supply all provisions and consumables necessary for daily living. The staff at the Property may accommodate any reasonable requests to purchase provisions on the Guests behalf, and this will be charged to the Guests account.
RESPONSIBILITY
Please note that the guest is responsible for any damage caused to the villa or its content during the stay, this includes damage caused by others invited to the villa by the guest. The cost-price value of any items damaged by the customer during the stay will be withheld from the security deposit by the management. Additional charges may apply should the damage costs exceed the security deposit amount.
Please be advised that the villa owner or management is not responsible for any loss or damage to personal items, illness, injuries or accidents during the stay in our villas. Delay in arrival for any reason or changes in travel schedules are not compensated.
No responsibility can be taken for failure of machinery or equipment in the villa, but the management will aim to assist the customers in the best way possible and have any such problems rectified as quickly as possible. The management does not accept responsibility for any events that are not in control of the management, such as fire and severe weather.
GERIA BALI´S RESPONSIBILITY
The descriptions, assessments and/or ratings of Properties and surrounding locations that Geria Bali publishes or gives to the Guest are provided in good faith and in the belief that they are accurate based on the latest information received.